Three Lessons for Creating a Sustainable AI Advantage
Jul 30, 2025
Sources: https://openai.com/index/intercom, OpenAI
Three Lessons for Creating a Sustainable AI Advantage
Intercom shares insights on building a scalable AI platform through three key lessons in evaluations and architecture for customer support.
Intercom has outlined three essential lessons for developing a sustainable AI advantage in customer support. These lessons focus on the importance of thorough evaluations and robust architecture. By implementing these strategies, companies can enhance their AI capabilities and improve customer interactions. For more details, visit OpenAI.